We use and offer a number of different precious metals for our jewelry:
14Kt Solid Gold
Gold Vermeil (Gold plated over Sterling Silver)
To learn more about the materials, please visit our Materials & Care page
Who makes/ Where do you make your jewelry?
You are in good hands! We make every single piece of our jewelry in our own studio in New York City by skilled artisans who love what they do and have years of experience making jewelry. Each piece is made with extreme care and love. We really want you to love your Rellery.
Is there any nickel in the jewelry?
NO NICKEL. We do not use any nickel in any of our jewelry pieces. All of our jewelry is safe to wear for sensitive skin.
Will my jewelry tarnish?
Our material is top quality and made to last, and actual longevity of the pieces does depend on the metal you got.
As a quick rule of thumb: avoid getting harsh chemical on them, store them in an air-tight pouch/zip lock bag when not wearing the piece, and polish it with a polishing cloth once a while to keep it shinny and perfect.
To learn more about the various materials we offer and how to best care for each, please visit our Materials & Care page
How do I personalize my item?
Most Rellery pieces can be personalized and the product pages allow you to preview a render of the personalization prior to purchase! Simply select the engraving button and type the text you want and the render is automatically generated on the “preview” image.
Once you submit the order, you will get a confirmation with this image for reference. Please note the actual engraving could vary slightly, but we work hard to make it as accurate as possible.
Once created, we hand over to our shipping carriers who have the following estimated shipping times depending on the chosen method:
Standard (4-7 business days): Free
Priority Mail (2-3 business days): $10
UPS 2 Day Air (2 days guaranteed): $35
UPS Next Day Air (next day guaranteed): $65
Please send us a message if you need something ASAP, and we will make every effort to expedite the creation for you.
Can I select expedited shipping domestically (USA)?
For shipping upgrades, we recommend the following options which can be selected at checkout:
Priority Mail (2-3 business days)
UPS 2 Day Air (2 days guaranteed)
UPS Next Day Air (next day guaranteed)
Do you offer international shipping?
We do and welcome international orders and standard International. Shipping takes roughly between 6-10 business days.
How do customs/duty charges apply?
International orders may be subject to duties and taxes, which vary by country.
Duties and taxes are not included in the final purchase price, and are the responsibility of the customer. Please make sure you find out about customs fees for your country prior to submitting the order.
How can I track the shipping status of my order?
Tracking information is automatically emailed to you upon handing to the shipping courier.
Please feel free to contact our team if you have any other concerns.
Help, my package has not arrived
Shipping transit time can vary greatly from what is expected. Please be patient and check the tracking provided with your order confirmation and then contact us
For international orders, customs processing may take some time and the package may appear stalled. Don’t panic, it is completely normal. Unfortunately, we do not have any control over that part of the process, especially once a package has left the USA.
What is your returns policy?
Non-personalized items- we accept free returns for refund within 15 days of delivery.
Personalized items- all items with custom engraving are final sale. However, we do want you to love your Rellery, so let us know your concerns at firstname.lastname@example.org.