FAQ, Shipping, Returns

Production and Shipping

• How long until my order is made and shipped out?
  • Non-personalized orders will typically be shipped within 2-3 business days. We will always let you know if orders are taking longer than expected!
  • Personalized items are custom made-to-order (assembled, engraved, polished, plated, and packed in-house) so we typically take 14-21 business days for creation before we ship your piece. This timeline may vary slightly and may be longer around holidays. We will always let you know if orders are taking longer than expected!
• Once made and shipped out, how long until my order arrives (within the USA)?
  • Once created, we hand over to our shipping carriers who have the following estimated shipping times based on your chosen method:
  • Standard Shipping (Free if over $100): 4-7 business days from shipping date
  • Expedited Shipping: 2-3 business days (not guaranteed) from shipping date
  • Express Shipping: 1-2 business days from shipping date
  • If you need your item sooner, please email rellerylove@rellery.com and we will make every effort to expedite the production for you.
• Can I order the item for delivery straight to the recipient?
  • Of course! Simply fill in the “Shipping Address” section at checkout with the recipient’s address.
  • Each Rellery order is beautifully gift-wrapped and ready to send.
• Can you leave out the receipt?
  • Your receipt is emailed directly to you and will never be included in the package.

Adjustments, Returns, and Warranties

• What is your warranty for breakages?
  • We’ve got your back! Each piece has a 1-Year Warranty which covers any defects or breakages. Standing by our products is one of our Rellery Email our team within the first year of purchase and we are happy to fix it for you. All you need to do is package your piece and send it back. We will replace or repair your item and ship it back to you free of charge.
• What is your Return Policy?
  • Non-personalized items: We accept returns on all US orders within 30 days for unworn items. Cost of return label will be deducted from the final refund amount. We offer FREE returns for all orders returned for replacements/exchanges/store credits. (For International returns, we will deduct 20 USD processing/shipping fee from the order.)
  • All return items must be sent within 7 days of the return approval email or the return authorization will expire and will be ineligible for future returns/exchanges.
  • If an order is marked as delivered per the post or delivery carrier and it was shipped correctly to the address stated per the order confirmation, we are unable to offer a refund unless we can retrieve the item back.
  • Personalized items: All items with custom engraving are final sale. Due to the custom nature of these items we are not able to change or refund an engraved piece unless there is an issue or mistake with the item. However, we do want you to love your Rellery, so please let us know any concerns at rellerylove@rellery.com.
• How long does it take to process my return?
  • Once we received the item back at Rellery, we will process it right away. It can take up to 7-14 days.
  • Refunds typically take 10 business days to appear on your credit card or PayPal statement.
• To initiate a return or exchange, please follow the steps through our returns page.

Ordering

• How can I personalize my item?
  • Most Rellery pieces can be personalized right on the product page. We also provide a preview of your engraving prior to purchase! Simply select your font, type in your text, and our engraving generator will automatically provide a “preview” image on the page.
  • Once you submit the order, you will get a confirmation with your rendered image for reference.
  • Please note the actual engraving might vary slightly as the preview image is just an approximation. Our team individually designs each engraving to best fit the text onto the item.
• Help! The engraving on my order confirmation is incorrect? How do I update my order?
  • Please let us know ASAP at rellerylove@rellery.com if you need to change or cancel the order.
  • If your order is personalized and we have not started it, we can update it for you.
  • If the order has already been made, we may need to charge a fee for rework.
  • Make sure to double check your engraving before purchase to avoid misspellings or incorrect dates!
• What payment methods can I choose from?
  • We accept most major credit cards and PayPal.

Materials and Care

• What materials do you use?
  • We only use precious metals with intrinsic value for our jewelry:
    • 14kt Solid Gold
    • Gold Vermeil (Thick gold-plating over Sterling Silver)
    • Sterling Silver
  • To learn more about the materials, please visit our Materials & Care page
• What materials do you avoid?
  • We only use the above 3 precious metals.
  • So… there’s no nickel?
    • NO NICKEL. We do not use any nickel in any of our jewelry. All our pieces are safe to wear for sensitive skin.
  • Who makes your jewelry?
    • You are in good hands! We make every single piece of jewelry in our own studio, here in the USA! Our skilled artisans love what they do and have years of experience making jewelry. Each piece is made with extreme care and love. We really want you to love your Rellery.
  • Will my jewelry tarnish?
    • Natural, precious metals can tarnish over time. Our materials are high-quality and we do everything possible to ensure the longevity of our jewelry (e.g., plating all our Sterling-Silver with Rhodium)
    • In the rare instance that your piece tarnishes, it can usually be brought back to shine with a polishing cloth.
    • For more care tips, please visit our Materials & Care page and follow our Instagram @relleryofficial

Please feel free to contact our team if you have any other concerns at rellerylove@rellery.com.